Okay, I'm super late. I'm new and would have jumped in had I been around. Anyone with spares willing to have mercy on me?
Doesn’t look like Trip is going to have too much problem selling any overage that he has.
Any news on the straps which have been ordered?
Just got off the phone with Renee again.
No idea what is going on over there, but the story this time is that 46 out of the order of 50 will be arriving Monday, and they’ll ship them out 2 day to me. (Arriving Wednesday)
This is the last time I’m going around this merry go round. If they don’t ship Monday, i’ll be cancelling the strap order, and refunding everyones strap payments. I’ll then ship everyones struts!
There is some irony in the fact that this is the hardest part of the orders to get together.
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Thanks 777! I appreciate the effort. I’ve wanted (and waited for) a strut replacement option long before you did this group buy. I’m not impatient but just wanted to check in on how it was coming along.
I have been inactive on the forum for some months so I missed this group buy. Any chance to buy a couple of the surplus spares you may have, Jon?
(the "untouched" version would be fine)
Last edited by 500AMM; 4 Weeks Ago at 02:03 AM.
'92 500E, 6.0 AMG, König SC, Black/black
'94 E500 Limited, Sapphire black, 288 grey
'92 500 TE, Silver/black (sold)
OK... I'm sorry to be the bearer of bad news, but here we go.
I phoned Naperville yesterday to check (yet again) on the strap order. This time, I was informed that the box of 50 had in fact shipped weeks ago, and was 'delivered' to my rear door on July 26th. I never received a notification of shipment from Naperville, or (even more oddly) of the shipment from FedEx, where I have an account that alerts me when packages are on their way to me. The shipment notification and subsequent confusion about whether the order had been filled over the last three weeks was blamed on the changeover in MB's 'ordering' system (related to EPC replacement?? no idea...). #rage
So.. bottom line, since Napervilles system now shows that this order has been 'completed' and 'delivered' they have to work with FedEx to resolve the missing box. Since the order is complete, I can't even cancel it and just wash my hands of it at this point. So.. here is what I am going to offer to you patient guys out there still waiting.
1) Wait till I figure this out and can ship your struts and straps together [DEFAULT]
2) I can ship you your strut order, then drop your straps into an envelope when they arrive and mail em off to you
As noted above I will assume you are interested in 1 until you reach out and let me know otherwise. Please send me a PM, as that is easier to keep track of then replies to this thread!
Again sorry for the delay with all this! We'll get through it eventually.
Photo of everyones struts ready to go, and waiting on the straps.
After now several years of exemplary service from mboemparts, the last several months ordering has been intermittantly problematic.
Tho' nothing as tricky as your order...
'92 300CE Black/burgundy Sportlined
'94 320TE Silver/gray
'86 BMW 635CSi Black/black 5spd
'67 Volvo Amazon wagon Green/green 75Kmi time capsule
'62 Volvo Amazon Black/red 4Dr 65Kmi time capsule
I'm sympathetic to your frustration, You deserve better. Thanks for the update.
92 500e 58,500 miles
92 500e 180,000+ miles
93 500e 179,000 miles sold
92 500e 110,000 miles sold
I am fine waiting. No rush on my end. Whatever is easiest for you.
I’ve got two new sets of MB straps. I’ll let them go for $100 per pair.
No need to make an extra effort and spend extra postage to get me my struts first and later the straps. Really appreciate the effort and the follow up. Sorry to hear about the shipping issue.
Trip - my 8 Struts arrived today. Thankyou very much for the group buy. I shall display these struts in a glass cabinet. (Early / prototype VS late group buy struts)
1987 w124 200 - 3.6 AMG build | 1990 w124 300E-24 | 1992 w124 500E
1994 320CE Sportline | 1997 w140 S280 | 2007 w211 E220CDI
Back with another non-update.
Spoke with Renee last Thursday, she still had no idea what was going on... took my phone number and was going to call me back in 'a few minutes' once she had it all sorted out. I never heard back.
Called again today and spoke with Bob. He had no idea what was going on either. He stated that they had 4 straps 'in-stock' and was going to put the order in 'the system' for the remainder. He will let me know 'next week' what the status is.
I am not holding my breath.
gsxr (2 Weeks Ago)
Seems that the “Trouble” part is crowding out the “Triple”’portion of the name.
Still awaiting on my strut?
I see ppl receivin them. Any ecd?
Just curious. Did Naperville ever resolve the apparent FedEx delivery issue?
IMHO all of this is a MAJOR fail on the part of MB Naperville. I would call management there and bitterly complain. You were charged, and product was NOT delivered, while you were strung along with BS.
I will not order from them again, and instead will pay the similar prices + 6% sales tax with no shipping from my local "stealer" - MB of Annapolis, aka www.getmercedesparts.com
Not sure I can fully explain here, but immediately following the phone call a few weeks ago, where I was told that they had shipped and were showing as ‘delivered’, I received a ‘shipment notification’ email from Naperville with the tracking number for the shipment. I was puzzled by this (as I had not previously received any shipment notification from either Naperville OR FedEx regarding this order), until I realized that the tracking number that was provided was actually associated with a DIFFERENT order I had placed through Naperville and had been successfully delivered! At this point I have no idea if this is all a result of MB system issues, or some other incompetence.
Since I made that discovery I have not been able to get a hold of Renee directly, as per my previous posts.
I really couldn’t make this up if I tried. Sorry about all this guys.
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Any strap saga update?
Tip - I've noticed that when I call around 11am-12pm pacific time, I am always able to get Renee on the phone after holding a few minutes on the "general line". If you need to call to resolve the matter, you may wish to call at that time.
I feel bad enough to hoard so many straps ..... okay maybe not THAT much.
gsxr (1 Day Ago)
For those still waiting, I am going to ring her again tomorrow. Pending her reply, I’ll start distribution of the partial strap orders, in the order in which they were received.
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a777fan, you might want to try mbpartspros.com. They're in Portland so shipping should be fairly quick.
You need to call the dealership, speak to management, explain the situation, and either get a refund or get the order fulfilled. I would stop waiting and messing around. Speak to the GM of the dealership.
But I enjoy this messing around so so so much!!!
Spoke with Renee, who promised that the additional straps will be there Friday, and will ship to me. I told her to call me when this happens. If it does not, I told her I will be reversing the credit card charge and moving on.
I'll then place an order for the remaining with another vendor.
i just ordered two straps from my dealer today.Lots of them in Germany So happy pappy
1992 w124 500e "Blackbeauty"
1989 w201 190e 2.5-16 Evo spec "Evoltwin"
2003 Ford Focus Rs (Sold )
a777fan (32 Minutes Ago)