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Thread: GROUP BUY: Stabilus Damper/Struts for Center Console Lid

  1. #181
    E500E Guru captruff's Avatar
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    Re: GROUP BUY: Stabilus Damper/Struts for Center Console Lid

    Quote Originally Posted by gerryvz View Post
    Sure is, Jeff. There’s a HOW-To on refurbishing the center armrest.
    Thanks!

    Fixed 3 armrests so far!!


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  3. #182
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    Re: GROUP BUY: Stabilus Damper/Struts for Center Console Lid

    Quote Originally Posted by captruff View Post
    I received my struts today!

    OK next, is there a how to install thread?


    Jeff
    Glad to hear it Jeff. Hope you’re happy with the mods!


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  4. #183

    Re: GROUP BUY: Stabilus Damper/Struts for Center Console Lid

    Okay, I'm super late. I'm new and would have jumped in had I been around. Anyone with spares willing to have mercy on me?

  5. #184
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    Re: GROUP BUY: Stabilus Damper/Struts for Center Console Lid

    Doesn’t look like Trip is going to have too much problem selling any overage that he has.

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  7. #185
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    Re: GROUP BUY: Stabilus Damper/Struts for Center Console Lid

    Any news on the straps which have been ordered?


    Robert

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    Re: GROUP BUY: Stabilus Damper/Struts for Center Console Lid

    Just got off the phone with Renee again.

    No idea what is going on over there, but the story this time is that 46 out of the order of 50 will be arriving Monday, and they’ll ship them out 2 day to me. (Arriving Wednesday)

    This is the last time I’m going around this merry go round. If they don’t ship Monday, i’ll be cancelling the strap order, and refunding everyones strap payments. I’ll then ship everyones struts!

    EDIT:

    There is some irony in the fact that this is the hardest part of the orders to get together.

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    Last edited by a777fan; 08-10-2018 at 07:08 PM.

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    Re: GROUP BUY: Stabilus Damper/Struts for Center Console Lid

    Thanks 777! I appreciate the effort. I’ve wanted (and waited for) a strut replacement option long before you did this group buy. I’m not impatient but just wanted to check in on how it was coming along.


    Robert

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  12. #188
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    Re: GROUP BUY: Stabilus Damper/Struts for Center Console Lid

    I have been inactive on the forum for some months so I missed this group buy. Any chance to buy a couple of the surplus spares you may have, Jon?

    (the "untouched" version would be fine)
    Last edited by 500AMM; 08-16-2018 at 03:03 AM.
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    GROUP BUY: Stabilus Damper/Struts for Center Console Lid

    OK... I'm sorry to be the bearer of bad news, but here we go.

    I phoned Naperville yesterday to check (yet again) on the strap order. This time, I was informed that the box of 50 had in fact shipped weeks ago, and was 'delivered' to my rear door on July 26th. I never received a notification of shipment from Naperville, or (even more oddly) of the shipment from FedEx, where I have an account that alerts me when packages are on their way to me. The shipment notification and subsequent confusion about whether the order had been filled over the last three weeks was blamed on the changeover in MB's 'ordering' system (related to EPC replacement?? no idea...). #rage

    So.. bottom line, since Napervilles system now shows that this order has been 'completed' and 'delivered' they have to work with FedEx to resolve the missing box. Since the order is complete, I can't even cancel it and just wash my hands of it at this point. So.. here is what I am going to offer to you patient guys out there still waiting.

    Two options:

    1) Wait till I figure this out and can ship your struts and straps together [DEFAULT]
    2) I can ship you your strut order, then drop your straps into an envelope when they arrive and mail em off to you

    As noted above I will assume you are interested in 1 until you reach out and let me know otherwise. Please send me a PM, as that is easier to keep track of then replies to this thread!

    Again sorry for the delay with all this! We'll get through it eventually.

    Photo of everyones struts ready to go, and waiting on the straps.


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  15. #190
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    Re: GROUP BUY: Stabilus Damper/Struts for Center Console Lid

    After now several years of exemplary service from mboemparts, the last several months ordering has been intermittantly problematic.

    Tho' nothing as tricky as your order...
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  17. #191
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    Re: GROUP BUY: Stabilus Damper/Struts for Center Console Lid

    I'm sympathetic to your frustration, You deserve better. Thanks for the update.

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    Re: GROUP BUY: Stabilus Damper/Struts for Center Console Lid

    I am fine waiting. No rush on my end. Whatever is easiest for you.

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    Re: GROUP BUY: Stabilus Damper/Struts for Center Console Lid

    I’ve got two new sets of MB straps. I’ll let them go for $100 per pair.


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  23. #194
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    Re: GROUP BUY: Stabilus Damper/Struts for Center Console Lid

    Quote Originally Posted by a777fan View Post
    OK...

    Two options:

    1) Wait till I figure this out and can ship your struts and straps together [DEFAULT]
    2) I can ship you your strut order, then drop your straps into an envelope when they arrive and mail em off to you

    As noted above I will assume you are interested in 1 until you reach out and let me know otherwise. Please send me a PM, as that is easier to keep track of then replies to this thread!

    Again sorry for the delay with all this! We'll get through it eventually.

    Photo of everyones struts ready to go, and waiting on the straps.
    Appreciate your time and efforts, we've all been there with online orders. Most go great and some not so much.
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    Re: GROUP BUY: Stabilus Damper/Struts for Center Console Lid

    No need to make an extra effort and spend extra postage to get me my struts first and later the straps. Really appreciate the effort and the follow up. Sorry to hear about the shipping issue.


    Robert

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    Re: GROUP BUY: Stabilus Damper/Struts for Center Console Lid

    Trip - my 8 Struts arrived today. Thankyou very much for the group buy. I shall display these struts in a glass cabinet. (Early / prototype VS late group buy struts)
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    Re: GROUP BUY: Stabilus Damper/Struts for Center Console Lid

    Quote Originally Posted by JC220 View Post
    Trip - my 8 Struts arrived today. Thankyou very much for the group buy. I shall display these struts in a glass cabinet. (Early / prototype VS late group buy struts)

    In for pics Joe! lol

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    Re: GROUP BUY: Stabilus Damper/Struts for Center Console Lid

    Back with another non-update.

    Spoke with Renee last Thursday, she still had no idea what was going on... took my phone number and was going to call me back in 'a few minutes' once she had it all sorted out. I never heard back.

    Called again today and spoke with Bob. He had no idea what was going on either. He stated that they had 4 straps 'in-stock' and was going to put the order in 'the system' for the remainder. He will let me know 'next week' what the status is.

    I am not holding my breath.

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  33. #199
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    GROUP BUY: Stabilus Damper/Struts for Center Console Lid

    Seems that the “Trouble” part is crowding out the “Triple”’portion of the name.



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    Re: GROUP BUY: Stabilus Damper/Struts for Center Console Lid

    Quote Originally Posted by gerryvz View Post
    Seems that the “Trouble” part is crowding out the “Triple”’portion of the name.


    Indeed. I apparently need to live up to my moniker. “Thanks naperville!”


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    Re: GROUP BUY: Stabilus Damper/Struts for Center Console Lid

    Still awaiting on my strut?

    I see ppl receivin them. Any ecd?

    Michael
    Keller, tx

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    Re: GROUP BUY: Stabilus Damper/Struts for Center Console Lid

    Just curious. Did Naperville ever resolve the apparent FedEx delivery issue?


    Robert

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    Re: GROUP BUY: Stabilus Damper/Struts for Center Console Lid

    IMHO all of this is a MAJOR fail on the part of MB Naperville. I would call management there and bitterly complain. You were charged, and product was NOT delivered, while you were strung along with BS.

    I will not order from them again, and instead will pay the similar prices + 6% sales tax with no shipping from my local "stealer" - MB of Annapolis, aka www.getmercedesparts.com

    Cheers,
    Gerry

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    Re: GROUP BUY: Stabilus Damper/Struts for Center Console Lid

    Quote Originally Posted by samiam44 View Post
    Still awaiting on my strut?

    I see ppl receivin them. Any ecd?

    Michael
    Keller, tx
    Michael, you also ordered a stop kit, so I haven’t shipped yours yet. Please read the thread for more detail.


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    Re: GROUP BUY: Stabilus Damper/Struts for Center Console Lid

    Quote Originally Posted by Ntrepid View Post
    Just curious. Did Naperville ever resolve the apparent FedEx delivery issue?


    Robert
    No...

    Not sure I can fully explain here, but immediately following the phone call a few weeks ago, where I was told that they had shipped and were showing as ‘delivered’, I received a ‘shipment notification’ email from Naperville with the tracking number for the shipment. I was puzzled by this (as I had not previously received any shipment notification from either Naperville OR FedEx regarding this order), until I realized that the tracking number that was provided was actually associated with a DIFFERENT order I had placed through Naperville and had been successfully delivered! At this point I have no idea if this is all a result of MB system issues, or some other incompetence.

    Since I made that discovery I have not been able to get a hold of Renee directly, as per my previous posts.

    I really couldn’t make this up if I tried. Sorry about all this guys.


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  41. #206
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    Re: GROUP BUY: Stabilus Damper/Struts for Center Console Lid

    Quote Originally Posted by gerryvz View Post
    IMHO all of this is a MAJOR fail on the part of MB Naperville. I would call management there and bitterly complain. You were charged, and product was NOT delivered, while you were strung along with BS.

    I will not order from them again, and instead will pay the similar prices + 6% sales tax with no shipping from my local "stealer" - MB of Annapolis, aka www.getmercedesparts.com

    Cheers,
    Gerry
    Indeed. I have been fairly understanding up to this point, but its moving from ‘nuts’ to ‘ludicrous’ quite quickly. (Or slowly i guess, given the lack of response from Naperville)

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    Re: GROUP BUY: Stabilus Damper/Struts for Center Console Lid

    Quote Originally Posted by gerryvz View Post
    IMHO all of this is a MAJOR fail on the part of MB Naperville. I would call management there and bitterly complain. You were charged, and product was NOT delivered, while you were strung along with BS.

    I will not order from them again, and instead will pay the similar prices + 6% sales tax with no shipping from my local "stealer" - MB of Annapolis, aka www.getmercedesparts.com

    Cheers,
    Gerry
    Looks like customer service has taken a nose drive recently. Probably switch to Gainesville going forward.

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    Re: GROUP BUY: Stabilus Damper/Struts for Center Console Lid

    Any strap saga update?

  44. #209
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    Re: GROUP BUY: Stabilus Damper/Struts for Center Console Lid

    Quote Originally Posted by a777fan View Post
    Indeed. I have been fairly understanding up to this point, but its moving from ‘nuts’ to ‘ludicrous’ quite quickly. (Or slowly i guess, given the lack of response from Naperville)
    FYI ---- I've used Naperville extensively and I have luckily not been on the receiving end of any cluster f**ks. Renee and Bob have also been super accommodating to my last minute cancellations and adds.

    Tip - I've noticed that when I call around 11am-12pm pacific time, I am always able to get Renee on the phone after holding a few minutes on the "general line". If you need to call to resolve the matter, you may wish to call at that time.

    I feel bad enough to hoard so many straps ..... okay maybe not THAT much.
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    Re: GROUP BUY: Stabilus Damper/Struts for Center Console Lid

    Quote Originally Posted by a777fan View Post
    Hmm. I don’t think any w124 ones. Otherwise they might be a little bit easier to source.


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    Know this is getting very late, if possible I would like to get two struts.
    Just picked up a 94 E 320 wagon and the lid is a bit tired.

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    Re: GROUP BUY: Stabilus Damper/Struts for Center Console Lid

    Quote Originally Posted by Jlaa View Post
    FYI ---- I've used Naperville extensively and I have luckily not been on the receiving end of any cluster f**ks. Renee and Bob have also been super accommodating to my last minute cancellations and adds.

    Tip - I've noticed that when I call around 11am-12pm pacific time, I am always able to get Renee on the phone after holding a few minutes on the "general line". If you need to call to resolve the matter, you may wish to call at that time.

    I feel bad enough to hoard so many straps ..... okay maybe not THAT much.
    Indeed. That is about the time I have been calling, and there has not been an issue with getting either of them on the phone. The issue has been their lack of follow through. Over the last two months, only one of the many promises has been at least partially been seen through. Renee sent me a partial strap shipment last Monday, with a promise to ‘get back to me’ with the status of the remaining ones. Its the next Tuesday and I have not heard back.

    For those still waiting, I am going to ring her again tomorrow. Pending her reply, I’ll start distribution of the partial strap orders, in the order in which they were received.


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    Re: GROUP BUY: Stabilus Damper/Struts for Center Console Lid

    Quote Originally Posted by olec View Post
    Know this is getting very late, if possible I would like to get two struts.
    Just picked up a 94 E 320 wagon and the lid is a bit tired.
    Olec, sorry, but has been mentioned before, the group buy is closed. You’ll have to convince someone with extras to part with them. Captruff and gsxr both ordered a large quantity. You may want to contact them.


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    Re: GROUP BUY: Stabilus Damper/Struts for Center Console Lid

    Quote Originally Posted by a777fan View Post
    Indeed. That is about the time I have been calling, and there has not been an issue with getting either of them on the phone. The issue has been their lack of follow through.




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    Ah, Ok, got it. Do you think that they are aware of the magnitude of the clusterf? Have they at least been massively apologetic?
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    Re: GROUP BUY: Stabilus Damper/Struts for Center Console Lid

    a777fan, you might want to try mbpartspros.com. They're in Portland so shipping should be fairly quick.

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    Re: GROUP BUY: Stabilus Damper/Struts for Center Console Lid

    Quote Originally Posted by Jlaa View Post
    Ah, Ok, got it. Do you think that they are aware of the magnitude of the clusterf? Have they at least been massively apologetic?
    I honestly don’t even know anymore. I get the same apology, and then little to no action, unfortunately.


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    Re: GROUP BUY: Stabilus Damper/Struts for Center Console Lid

    Quote Originally Posted by Maui View Post
    a777fan, you might want to try mbpartspros.com. They're in Portland so shipping should be fairly quick.
    I totally would, if they hadn’t already charged me for the full order, over two months ago.


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  56. #217
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    Re: GROUP BUY: Stabilus Damper/Struts for Center Console Lid

    You need to call the dealership, speak to management, explain the situation, and either get a refund or get the order fulfilled. I would stop waiting and messing around. Speak to the GM of the dealership.

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    Re: GROUP BUY: Stabilus Damper/Struts for Center Console Lid

    But I enjoy this messing around so so so much!!!

    Spoke with Renee, who promised that the additional straps will be there Friday, and will ship to me. I told her to call me when this happens. If it does not, I told her I will be reversing the credit card charge and moving on.

    I'll then place an order for the remaining with another vendor.

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  59. #219
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    Re: GROUP BUY: Stabilus Damper/Struts for Center Console Lid

    i just ordered two straps from my dealer today.Lots of them in Germany So happy pappy
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    Re: GROUP BUY: Stabilus Damper/Struts for Center Console Lid

    Surprise Surprise. No call from Renee yesterday. Charge reversed on my credit card today. I'm going to have a hard time ordering from them ever again.

    Remaining straps ordered from mbpartspros.com. Will hopefully be here within the week.

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    Re: GROUP BUY: Stabilus Damper/Struts for Center Console Lid

    Straps are here! Thanks mbpartspros for speedy service. We should really see if we can get them to give the forum free shipping like naperville.

    Anyhoo. Here they are heading off to the PO tomorrow. Tracking and group buy refunds to follow via PM.



    Thanks everyone!


    Sent from my iPhone using Tapatalk

  64. The Following 8 Users Say Thank You to a777fan For This Useful Post:

    cole67 (10-03-2018), geraniumtr (10-03-2018), gerryvz (10-03-2018), gsxr (10-03-2018), luckymike (10-03-2018), mathrock (10-02-2018), Ntrepid (10-03-2018), sheward (10-03-2018)

  65. #222
    E500E Guru a777fan's Avatar
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    Re: GROUP BUY: Stabilus Damper/Struts for Center Console Lid

    Struts and Straps all shipped today via USPS. Check your PM's for tracking info!

    Thanks for participating everyone!!! It's been a WILD ride.


  66. The Following 6 Users Say Thank You to a777fan For This Useful Post:

    500AMM (4 Weeks Ago), cole67 (10-04-2018), gerryvz (10-04-2018), gsxr (10-04-2018), Ntrepid (10-04-2018), sheward (10-04-2018)

  67. #223
    E500E Guru Ntrepid's Avatar
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    Re: GROUP BUY: Stabilus Damper/Struts for Center Console Lid

    I received the PM and attempted to respond but your mailbox is now full (may have to delete all of those tracking number PMs!). I just wanted to express my gratitude for you doing this. I know it was a frustrating journey and glad we came through with your persistence and intestinal fortitude.


    Robert

  68. The Following 4 Users Say Thank You to Ntrepid For This Useful Post:

    a777fan (10-04-2018), gsxr (10-04-2018), Kip (2 Weeks Ago), sheward (10-04-2018)

  69. #224
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    GROUP BUY: Stabilus Damper/Struts for Center Console Lid

    Group buys are never easy and coordination is a thankless job.

    Congratulations on being persistent and bringing ‘Er home.

  70. The Following 6 Users Say Thank You to gerryvz For This Useful Post:

    500AMM (4 Weeks Ago), a777fan (10-04-2018), geraniumtr (10-04-2018), gsxr (10-04-2018), nocfn (10-04-2018), sheward (10-04-2018)

  71. #225
    E500E Guru sheward's Avatar
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    Re: GROUP BUY: Stabilus Damper/Struts for Center Console Lid

    All the work and frustration is appreciated. Thanks!

    drew
    Drew
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    92 500e 180,000+ miles
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  72. The Following User Says Thank You to sheward For This Useful Post:

    a777fan (10-04-2018)

  73. #226
    E500E Guru a777fan's Avatar
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    Re: GROUP BUY: Stabilus Damper/Struts for Center Console Lid

    Thanks gents!

    Sorry about the inbox full oversight. Its now cleaned out.. so if you attempted to send me a message with a question, please retry!

  74. #227
    Senior Member ZombieBranz's Avatar
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    Re: GROUP BUY: Stabilus Damper/Struts for Center Console Lid

    Thank you for sticking with this and all the unforeseen extra drama you had to deal with. MUCH appreciated!! Cheers it’s over lol
    1971 Porsche 911E
    1993 Mercedes-Benz 500E
    2007 Porsche GT3

  75. The Following 2 Users Say Thank You to ZombieBranz For This Useful Post:

    a777fan (10-04-2018), gsxr (10-04-2018)

  76. #228
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    Re: GROUP BUY: Stabilus Damper/Struts for Center Console Lid

    I am in need of a strut and two straps. What are my options now that the group buy is closed?

  77. #229
    E500E Guru Ntrepid's Avatar
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    Re: GROUP BUY: Stabilus Damper/Struts for Center Console Lid

    I would PM some of the people listed in the table on the first post. You will see that there are members who bought more struts than needed to get the group to a larger quantity and reduce the cost/item.

    The straps are still available from MB.


    Robert

  78. The Following User Says Thank You to Ntrepid For This Useful Post:

    a777fan (2 Weeks Ago)

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